Dear customer, hello!We are a manufacturer of foreign trade shoes, and all shoes are made according to European and American shoe lastsMainly serves cross-border e-commerce and some foreign trade B2B businessesMost shoes are custom-made, therefore they are non-refundable and non-exchangeable unless there is a quality issue.Due to the size and special requirements of custom-made shoes, it is not recommended for domestic buyers to purchase them for personal use. Thank you for your understanding.
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1. Genuine Products from Manufacturers
Each pair of shoes is handcrafted within 4-7 days of the order being placed.
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2. about Size
All women's shoes in our store are original export items for Europe and America, and the sizes run large. Please refer to our size chart to choose the appropriate shoes.
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3. about Color
Due to differences in individual monitor's contrast and lighting conditions, as well as uncontrollable factors such as photography lighting, there may be slight color differences between the picture and the actual item.
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4. about Delivery
Our store defaults to shipping via Best Express. If you need to use another courier, please contact customer service.
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5. about after-Sales Service
If there are any issues with the shoes, please contact customer service immediately and explain the situation. We will address it promptly.
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6. Regarding Quality
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If there is any issue such as sole separation, adhesive failure, damage, severe color difference, or serious stains, you can contact customer service for proper resolution.Small loose threads, minor stains, slight color differences, faint glue smell, etc., are not considered quality issues.
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